Privacy Policy

1. Who We Are

True North Exterior Solutions ("True North Exterior Solutions", "we", "us", or "our") is a professional exterior cleaning company based in Vernon, BC, serving the Greater Okanagan. You can contact us at truenorthexteriorsolutions@gmail.com or by phone at (250) 981-7785.

2. Information We Collect

When you use our website or submit a contact form, we may collect the following information:

• Your name
• Email address
• Phone number
• Message or project details you provide
• IP address and browser information (collected automatically by Google Analytics)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Provide you with a quote or estimate
• Schedule appointments or follow up on services
• Improve our website and understand how visitors use it
• Comply with applicable laws and regulations

4. Contact Form Data

When you submit a form on our website, your information is securely transmitted to our internal systems for follow-up. We do not sell, rent, or share your contact information with third parties for marketing purposes. Your data may be stored in a CRM or spreadsheet used solely by our team.

5. Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymous data such as pages visited, time on site, and general geographic location. This data does not identify you personally.

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on .

For more information on how Google uses data, visit Google's Privacy Policy .

6. Cookies

Our website uses cookies — small text files stored in your browser — primarily through Google Analytics. Cookies help us understand website traffic patterns. You can disable cookies in your browser settings, but doing so may affect how the website functions.

7. Data Retention

We retain contact form submissions for as long as necessary to fulfill the purpose for which they were collected, or as required by law. Google Analytics data is retained for 26 months by default, as set by Google.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to opt out of data collection (e.g. Google Analytics opt-out)

To exercise any of these rights, contact us at truenorthexteriorsolutions@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or social media profiles). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: